Alan Weiss’s Monday Morning Memo® – 4/30/12
April 30, 2012—Issue #136 This week’s focus point: Never assume that one instance of poor service represents the entire organization or its leadership. If you were the owner, wouldn't you want to know about poor performance at
Alan Weiss’s Monday Morning Memo® – 4/23/12
April 23, 2012—Issue #135 This week’s focus point: There is no substitute for judgment and enthusiasm. You can't teach them and it's difficult to coach people to improve in these areas. Clients are often struggling to "force"
Alan Weiss’s Monday Morning Memo® – 4/16/12
April 16, 2012—Issue #134 This week’s focus point: For most of the entire post-World War II period, there have been three points of economic alliance: Japan, Europe, and the U.S. That is now clearly changing for the
Alan Weiss’s Monday Morning Memo® – 4/9/12
April 9, 2012—Issue #133 This week’s focus point: Consensus is something you can live with, not something you would die for. We need to accommodate legitimate, diverse points of view. Too often we move from the issue to the
Alan Weiss’s Monday Morning Memo® – 4/2/12
April 2, 2012—Issue #132 This week’s focus point: My large, electric train layouts never worked perfectly. There were derailments, power failures, missed stations, spilled freight, and even
Alan Weiss’s Monday Morning Memo® – 3/26/12
March 26, 2012—Issue #131 This week’s focus point: Organizations which are in terrible shape have usually been victimized by a series of poor decisions by management. There is no reason to believe that they will suddenly see the error of their
Alan Weiss’s Monday Morning Memo® – 3/19/12
March 19, 2012—Issue #130 This week’s focus point: The busiest restaurants I go to appeal to all ages. The iPad is so popular because both kids and their
Alan Weiss’s Monday Morning Memo® – 3/12/12
March 12, 2012—Issue #129 This week’s focus point: Almost every good intention, taken to extremes, has an invidious dimension that undermines us. Many people want to help
Alan Weiss’s Monday Morning Memo® – 3/5/12
March 5, 2012—Issue #128 This week’s focus point: If you read Walter Isaacson's extraordinary biography of Steve Jobs, you encounter someone who, for a great deal of
Alan Weiss’s Monday Morning Memo® – 2/27/12
February 27, 2012—Issue #127 This week’s focus point: If most of your problems, setbacks, and defeats are caused by others, then how do you ever prevent them in the future? We need to "own" our failures, because that's how
