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The Performance Dive

The Performance Dive

I commented on social media that Amazon drivers leaving cardboard box deliveries in the pouring rain were either lazy or stupid. There are people criticizing me for expecting any better and for “blaming” the drivers. They hold Amazon corporate responsible in some cases, but basically think this doesn’t merit complaint or even comment, This is the way things are today, they believe. Get over it.

Well, THAT’S WHY things are the way they are today, because too many people have lowered their service standards and expectations to accommodate the slovenliness around them. The fact that UPS and FedEx drivers would never do this is lost on them. Things start late, products are defective, service is slow—that’s the way it is for them.

That’s a vicious circle, a doom loop. I believe the reason they accept lower standards is that they’ve lowered their own performance out of laziness and incompetence and don’t want to condemn others for it. 

Hell, it’s comfortable. It’s the damn bank’s fault for demanding the mortgage payment on time. What’s the big deal?

Written by

Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

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