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You Love Robocalls, Right?

You Love Robocalls, Right?

John Naisbitt coined “High tech/High touch” in his 1982 best-seller, Megatrends.

It’s as true today as it was then, maybe more so. AI is a tool, not a conclusion. Firms that will distinguish themselves are those that will personalize customer approaches, not retreat into a technological cocoon.

Do you think all those irate customers cursing out the automated cashier machines in stores are happy with that option? And when an employee has to intervene so frequently do you think that store is cutting expenses?

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Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

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