Problems
When I was working with Mercedes North America to improve service in their dealerships, I started with the highest-rated dealership in the country and asked the owner why he thought his ratings were so high. "Problems," he said. "You mean 'no problems'?"
Color Me Confused
Why do men insist on coloring their hair when they are well past the age of having such hair? Chris Cuomo, who is 76 and was part of the pre-presidential debate talk team on CNN, has a color of hair
A Minute with Alan® — The Right Tools
June 28th, 2024 What’s in your toolbox? https://www.youtube.com/watch?v=I46afyvDauU
Stamp of Disapproval (DASM)
I received an unsolicited email—spam—about rubber stamps. I just happened to need a couple for return addresses on envelopes. (Yes, I still write letters and send checks.) So I emailed the firm, gave them examples of what was needed (size, ink
A Minute with Alan® — The $2,000 Suit
June 27th, 2024 Have an abundance mentality. https://www.youtube.com/watch?v=_fiRpBB9F1Y
Don’t Hit the Screw with Your Hammer
There are now plumbers, electricians, contractors, and a variety of home improvement people who operate virtually. They explain what tools to use, patiently wait after you've made a mistake or lost a part, and "walk you through" (or, perhaps really "talk you
A Minute with Alan® — Scuba
June 26th, 2024 I’m really glad I went after that turtle. https://www.youtube.com/watch?v=-9TAY9qAvjw
Some Thoughts on Fighting for Success
I'm interviewed here: Apple Podcast: https://podcasts.apple.com/us/podcast/in-the-arena-of-success/id1744215042