Alan Weiss’s Monday Morning Memo® – 02/03/2020

The local Dunkin’ Donuts was taken over not long ago, apparently by The Tin Man from Oz, who doesn’t have a brain, and according to employees, he barred giving out free dog biscuits because he was “losing his shirt” on that practice. (Dog biscuits are about $12 for a box that would take care of 50 dog visits, and coffee, last time I looked, is basically water.)

Nevertheless, on some early mornings that’s the only place open. So I’ve placed a plastic bag of biscuits in the truck’s glove box, and simply give those to the dogs while I’m waiting for the coffee. They are perfectly happy, not giving a rap about the source of the biscuits, only about the salutary result.

It seems to me that we too often demand of others that they approve of our process and not simply be happy with the result. I’m interested in my property looking better, not in the history of tree pruning or the techniques used, which the landscaper frequently tries to explain to me. I want my train layout electronics to work, I’m not interested in something “in phase,” or wattage, or amps. Similarly, our clients desire business results that improve their condition, not a perfervid discussion of methodology (unless you were looking for the restroom and wound up in the HR department).

If I can solve your problem or improve your condition rapidly, I’m worth a great deal, and it doesn’t matter how I did it, so long as it’s legal and ethical. Bentley doesn’t demand that his biscuit come through that sliding window, he just wants his morning treat. I could go on about how to do this, but I’m not going to.

Truth is ever to be found in simplicity, and not in the multiplicity and confusion of things.—Issac Newton

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