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Skills and Attitudes

Skills and Attitudes

Training legend Bob Mager wrote about skill deficits vs. attitude deficits. He posited that if you held a gun to someone’s head, and they still couldn’t so a job, then there was a skills problem. But if they could do it under threat, then there was an attitude problem. The former required training, which was easier than the latter, which required coaching.

It seems we have more and more attitude problems today, people with the skills who can do a given job but with a hundred reasons and a thousand grievances why they won’t.

Written by

Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

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