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A Double Espresso with A Personality, Please

A Double Espresso with A Personality, Please

I found a new woman behind the counter of my coffee shop this morning. I asked for two large coffees, with two sweeteners and cream in each. To my astonishment, she poured the coffee, then the sweetener, then the cream, and handed them over. No mixing. No covers. No tray.

I stared at her and she said, “Mixing sticks are over there,” pointing to a counter. She did that right over her prominent tip jar, where she expects people to deposit money apparently just for her sunny disposition. If you want a buck for standing behind a counter, barely moving, and pouring hot water, maybe you should consider mixing the brew, or smiling, or being generally helpful?

Consciousness is a function of processing information, and not everyone processes information at the same rates, leading to lower and higher levels of consciousness. This woman is oblivious to her job and surroundings. She might as well be unconscious.

What’s next, a tip just for standing upright? Or having an opposable thumb?

© Alan Weiss 2012. All rights reserved.

Written by

Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

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