Alan Weiss’s Monday Morning Memo® – 10/07/2019
I’ve been fortunate to have a variety of generations and overall diversity in my global community. I’ve found that communicating is generally easy for me, but I have to be aware of differences that are not related to gender, ethnicity, age, origins, and so forth.
All of us have different perspectives. Our nurturing, experiences, and educations have helped to form a viewpoint that isn’t automatically that of others, and is often antithetical to that of others. Those other views are rarely peccant, but rather indicative of an alternate view of the issue or the world.
While a younger person might not have used a rotary phone, that individual would no doubt recognize its purpose and design. But I find many people viewing an ancient city, or a work of art, or a bottle of wine, with very diverse perspectives, and I’ve found I have to adapt and adjust if I’m going to communicate effectively. I can’t merely believe my view is more sophisticated or more learned, because that’s an academic’s aloofness. I’ve encountered people who don’t know what a Mediterranean climate is, or who refuse to eat oysters, or who don’t feel fiction is worth reading. Rather than dismiss them, I need to try to understand them.
What one person sees as “blunt” another sees as “candid.” If we’re going to communicate and help each other, we have to understand we may be seeing the same thing but in differing ways. I was emailing my son last night telling him about how exciting the Florida game was. “Yes, but we lost,” he said. “No, you won!” I replied.
“Miami lost the game,” he insisted. “Right,” I said, but I’m talking about the Florida game.”
What we had there was a failure to communicate!
Miscommunication is the number one cause of all problems; communication is your bridge to other people. Without it, there’s nothing. So when it’s damaged, you have to solve all these problems it creates. – Earl Sweatshirt