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Arriving to Brisbane Quality Service

Arriving to Brisbane Quality Service

We arrived in Brisbane last evening on a 300+ passenger aircraft. After the obligatory mile walk to customs and immigration I was stunned to find the entire process automated, with machines reviewing our passports, an automated photo, and that was that. The luggage arrived within five minutes. All of the officers (there must have been 20 or more) were polite and helpful.

We were in our car within 15 minutes of walking off the plane. Why can’t we do that here??? (This was much faster than Global Entry with far fewer chances for error.)

Written by

Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

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