A Minute with Alan® — Big Business, Small Wonders
July 2nd, 2024 Have you ever gone up to an airline ticket counter or even the gate agent, and you find out they can’t type? https://www.youtube.com/watch?v=yF2trfM2GYs
Why You Should Watch What You Eat
A kid in Jersey Mikes (sandwich shop) is at the meat slicer chewing gum with an open mouth over the food. He doesn't know what I'm ordering. He's new, hasn't been trained in (or can't remember) how to cut food
A Minute With Alan® — Them or Me
July 1, 2024 Inevitably, I have to comment on the debate that took place this past week. https://www.youtube.com/watch?v=dELf-zbF2yE
Alan Weiss’s Monday Morning Memo® – 07/01/2024
It would be irresponsible not to comment on the presidential debate last Thursday. First, some preliminaries. I am an independent, always have been since I was able to vote at 21 and have never missed an election. This wasn’t so much
Neigh!!
I've made the point that when the automobile was invented and proved practical, they didn't then go out and shoot all the horses. Yet the pony express stopped delivering messages when the telegraph and telephone and trains entered society. They
Problems
When I was working with Mercedes North America to improve service in their dealerships, I started with the highest-rated dealership in the country and asked the owner why he thought his ratings were so high. "Problems," he said. "You mean 'no problems'?"
Color Me Confused
Why do men insist on coloring their hair when they are well past the age of having such hair? Chris Cuomo, who is 76 and was part of the pre-presidential debate talk team on CNN, has a color of hair
A Minute with Alan® — The Right Tools
June 28th, 2024 What’s in your toolbox? https://www.youtube.com/watch?v=I46afyvDauU
Stamp of Disapproval (DASM)
I received an unsolicited email—spam—about rubber stamps. I just happened to need a couple for return addresses on envelopes. (Yes, I still write letters and send checks.) So I emailed the firm, gave them examples of what was needed (size, ink