You Love Robocalls, Right?
John Naisbitt coined "High tech/High touch" in his 1982 best-seller, Megatrends. It's as true today as it was then, maybe more so. AI is a tool, not a conclusion. Firms that will distinguish themselves are those that will personalize customer approaches, not
Alan Weiss’s Monday Morning Memo® – 02/26/2024
We were in a hotel in Miami this past week, and the first morning after check in the night prior I was about to shave when I realized there was no hot water. I ran the water in both sinks
A Minute with Alan® — Biden and Trump
February 26th, 2024 This is about Biden and Trump. https://www.youtube.com/watch?v=3cNIuINdM10
Small Blessings
I was thinking that small blessings, cumulatively, are more important than a few major ones for most of us. Here are some of mine, as I considered my own good fortune: Caffeine does not interrupt my sleeping at all, ever.
Tell the Lifeguard to Take A Break
Don't you love the people who come down at 7 am and save 8 chairs at a hotel pool, then don't show up to use them until after lunch? When they do arrive, the make demands on umbrellas, drink a
A Minute with Alan® — Venmosity
February 23rd, 2024 I think Venmo is crap. https://www.youtube.com/watch?v=1kPOBL9MimE
Visceral Victory
For over 30 years this has been a good tactic, so I'm confident it's the best course of action: When you're undecided about a candidate for a job, or whether to take on a client, or any such selection, go
A Minute with Alan® — Quantity
February 22nd, 2024 It’s not about quantity. It’s about quality. https://www.youtube.com/watch?v=8rStiqekDGY