Owning the Conversation
Stop trying to respond to buyers' questions as if you're seeking a good score on the SATs or taking an interview for grad school. Change the conversation toward the direction you need to close business. For example, once you explain what
The HR Non-Revolution
This is from someone named Ben Whitter on Linkedin: "The never-ending debate about the future of Human Resources took another major twist as Airbnb, a company valued at $25.5 billion dollars based in the shared economy space, recently announced that they
Business Basics
Some things to bear in mind: • The next time you hear a human resources person ask for a result rather than a deliverable, check your blood alcohol level. • The average article posted on LinkedIn is titled something like this: "Six
Good News/Bad News
The statistics announced this morning from an industry source claim that four out of ten small businesses plan to hire staff in the months ahead. (Small businesses are the sole creator of net new jobs; large companies tend to replace
The Ask
• How can we best work together? • Why don't I ask a few simple questions and prepare a proposal for you? • What are your budget constraints, if any? • What is the decision making process here? • Can you decide on this
The View From Here
I'm in Newport this week conducting the Million Dollar Consulting® College. Each morning I awake to the beautiful view of the bay leading to the Atlantic. Some mornings it's rough, some smooth as glass, but it's always the same vista.
Let’s Talk
Heads will roll in Brussels because government departments didn't talk to each other to share threat levels and terrorists' movements. The same phenomenon occurs within your clients. They focus more on talking to their customers than among their own people. The most
Stop Trying to Be Right
Your prospect has an issue that's been of concern for some time. Don't try to shine by solving it in 20 minutes in the office. You won't prove how bright you are, but will probably insult your prospect and also
Breakfast Is Not Included
At my hotel in Hamburg the woman at the desk specified that breakfast was not included in my room rate. I ignored that and asked if I could upgrade to a suite in any case (I hadn't made the original
Instant Rewards, Just Mix In Attentiveness
My coordinator at Caesar's Palace in Las Vegas reacted immediately when I told her the bartender at the reception the prior evening was terrific. "That was Jimmy," she said, "and he'll get points for that immediately." She explained that any