Coffee, Tea, or Incompetence? Or: It’s Hard to Get Good Help These Days
At the local Dunkin’ Donuts the dogs and I go in the drive-through lane. I order at the speaker coffee for me, tea for my wife (who’s home sleeping), and a donut for the dogs. The person inside asks me to repeat the order, I do, and then he repeats it accurately.
At the window, there’s no donut. So the woman there places that order again, charges me additional money, makes change, hands me a donut, while the line of cars grows down the street and onto the interstate. I said to her that the order was repeated twice and then confirmed.
“Yes,” she said, “but you have to understand that we’re very busy and have long lines.”