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Dunk This: Dumb Ass Stupid Management

Dunk This: Dumb Ass Stupid Management

There’s a kid in the Dunkin’ Donuts drive-through on Main Street here in East Greenwich who never says “please” or “thank you,” calls you “buddy” or nothing at all, often doesn’t secure the covers, or gets the order wrong. I couldn’t hear him through their thirty-five cent  speaker the other day, and he actually became sarcastic.

Yesterday, he only filled the coffee to three-quarters of the cup! This is the place, under new ownership, where they ended the free dog treats because the owner claimed “he’s losing his shirt” providing free biscuits and broken donuts to dogs. What’s he’s really lost is his mind. He doesn’t care who he hires, doesn’t monitor their performance, and assumes customers will just keep coming.

Surprise!

Maybe I’ll have my dog Bentley buy the place, just for the hell of it. Ironic, right?

Written by

Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

Comments: 1

  • Jeffrey Summers

    December 19, 2018

    Ugh! I hate hearing things like this. It goes right to my soul. People who can’t do a job that involves being human or the “leadership” that isn’t too human either.

    Tell Bentley, if he buys the place, I’ll come help him run it.

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