Fat Bagels Is No More
I wrote here a while back of the terrible service in a local coffee shop, Fat Bagels, in the midst of huge competition on Main Street. It’s been pretty much devoid of customers and is now officially closed. Another is apparently opening in its place.
Perhaps they’ll run it as a business, not a hobby, and realize you need employees who understand they’re there for the customers, not vice versa. I can still picture their surly employee working on his cell phone instead of the business.
Consulting practices aren’t very different. Be attentive to clients, don’t mess up the order, and at least pretend you’re enthusiastic about the work!
© Alan Weiss 2010. All rights reserved.