Back To Top
Image Alt

Interpreting the Hidden Meaning of Phone Messages (Dumb Ass Stupid Management)

Interpreting the Hidden Meaning of Phone Messages (Dumb Ass Stupid Management)

“Please listen to this entire message because our options have changed” is the voice message equivalent of, “DO NOT hit zero or try to reach the operator or anyone else directly, because we don’t like to talk to customers which is why we have this complex automated system.”

“This call is being recorded for quality purposes” is actually, “Don’t even think about profanity even after you’ve heard how little we care about resolving your issue.”

“Your call is important to us….” No it isn’t, or you’d be staffed properly to have someone pick up the phone.

“Leave a message and we’ll return your call as soon as possible.” Or not.

Written by

Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

Post a Comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.