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Line of the Week

Line of the Week

I’m running a Mentor Mastery session in London in February, and secured the presidential suite at The Stafford Hotel through American Express Black Card. All details were taken care of.

However, I thought it would be a good idea to talk to management personally, so I put in a call the other morning. A senior manager promptly called me back. I asked where the hotel was by landmarks, having been to London 20 times but never to this property.

“We’re about two blocks south of The Ritz,” he said, referring to one of the most famous, and most expensive, hotels in the world.

“Ah, I know where you are,” I said, “we usually stay at The Ritz.”

He responded immediately: “Well may I congratulate you for upgrading, sir.”

© Alan Weiss 2010. All rights reserved.

Written by

Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

Comments: 4

  • Mere

    January 29, 2010

    Ha! I love it!

  • Graham Franklinj

    January 30, 2010

    As I said we do have some good customer service and sales ability in London

  • Ed Poll

    January 31, 2010

    Fabulous comeback! Quick and devastatingly clever.

  • Mark Cioni

    January 31, 2010

    Shameless Promotion graduate?

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