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Medical High Tech/High Touch

Medical High Tech/High Touch

I sent a message to my doctor on a medical portal about a minor pain that was continuing. He arranged an X-ray by simply posting the order on the computer system of the provider. I showed up, provided my ID, the procedure took five minutes. A day later I could read the results myself on the portal and ask my doctor if I needed to take some OTC medication or not. He responded the same day.

All of this was quicker than visiting his office first, and less expensive all around. Insurance covered the entire issue. This is high tech/high touch.

 

Written by

Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

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