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My Response to Automated Call Center Messages

My Response to Automated Call Center Messages

“Due to unusual volume, our response time may be slower than normal.” How can you be slower than a glacier?

“This call may be recorded for quality purposes.” When, exactly, does the quality improvement begin?

“Your call is important to us, a representative will be with you shortly.” If it’s important, why aren’t you staffed correctly?

“For faster service, go to our web site.” Sure, for a totally confusing experience designed by and for technical geeks.

“Press 1 for sales, 2 for service, 3 for your account information, 4 to repeat this menu.” This isn’t a menu, it’s directions to jump off a cliff. What’s the number for accountability?

“Presione 4 para escuchar esto en español.” Que pasa?

Written by

Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

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