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On Second Thought

On Second Thought

What should you do when you make mistakes even with fees and what language should you use? Well, click the play button and find out.


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Written by

Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

Comments: 2

  • Lew Sauder

    March 12, 2011

    The change in project scope is one of the bigger challenges of the consulting relationship. It is often covered by the Assumptions section of the statement of work (SOW), however I’ve often tried to shy away from over-populating that section as it plants the seeds of mistrust. The client, seeing a long list of assumptions sees this as all of the reasons the consultant mistrusts them to act on good faith. Change controls are used during the course of the project, but the client can feel like they are nickle and dimed after while.
    The honest, straight-forward approach that you suggest is an excellent long-term solution that builds trust and goodwill with the client.

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