One, Two, Three
When a couple of people couldn’t find how to subscribe to something, I told them how to do it. When a third told me this, I asked my tech people to change the format for subscribing. When ten people did it I simply began subscribing for them until we had it fixed.
Once is an accident, twice is a coincidence, three times it’s a pattern. Always ask, “Who or what is the commonality?” If every prospect you talk to asks for a deal, guess what the commonality is?” When dozens of people have a problem or complain, it’s not they who are at fault.