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Qantas: Dumb Ass, Stupid Management

Qantas: Dumb Ass, Stupid Management

My wife and I travel full fare, first class. it’s my legitimately earned money, and we want to take care of ourselves when we travel. When we go to Australia, as we were scheduled but had to cancel, and will reschedule, the tickets cost about $35,000 round trip. When we cancelled because of the health crisis and restrictions from both the Australian and US governments making the trip impossible, Qantas exacted a $500 cancellation fee per ticket.

That’s their right, but it’s not the right thing to do. I can afford it, but American, on the US part of the trip, provided a full refund.

Quarrelsome And Not Terribly Appropriate Strategy: Qantas

Or, Dumb Ass, Stupid Management.

Written by

Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

Comments: 1

  • George W Ghindia

    March 16, 2020

    An absurd response by Quantas! I think your second descriptor is most apt.

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