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Seat Training

Seat Training

The seat wouldn’t recline in first class on AA475 from Boston to Miami this morning. The flight attendant, who we barely saw once she served meals and collected trays, told me with a straight face to stand up, face the seat, push the recline button with my left hand while pushing strongly on the seat back with my right. That worked. At least, it worked for her.

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Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

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