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The Dental Assistant Who Hates Teeth

The Dental Assistant Who Hates Teeth

I stopped with the dogs for coffee this morning and a new woman was at the window, very pleasant. But she took a lot of time to give me change of a twenty and, when I looked through the window, I found that her nails were so long she couldn’t manipulate the coins, they kept falling back into the register in the wrong places! I told her (as I always do anyway) to keep the change and just to give me the bills and drove off.

Airline disk agents and gate agents who type with just their index finger take far longer to process people, it’s as simple as that. You can’t learn to type if it means doing your job better and faster?

Restaurant servers who memorize the table’s orders and then go to a computer to input them make far more errors than those who simply take notes the old fashioned way, on a pad. (I understand that some restaurants demand the memorization, which is simply an affectation and dumb-ass, stupid management).

I read in church not long ago when we had a visiting priest. He had absolutely no sense of humor. Zero. Zip. Is that really what we need in a spiritual advisor and counselor?

I don’t think we need pet groomers or veterinary assistants who don’t like dogs, or attorneys who don’t like details. I know it’s anathema to require anyone to change any aspect of their persona to improve their performance, but I won’t patronize a restaurant where the server has a visible pierced tongue or dirty fingernails. Call me effete.

Once, in the Providence train station, I tried to buy a sandwich at the café. The descriptions were “new age” and excessively incomprehensible, so I asked the guy at the counter what meat he’d recommend for a sandwich. He actually screamed at me, hysterically, “HOW WOULD I KNOW, I DON’T EAT MEAT!!”

Well, maybe a cheeseburger might calm you down….

Written by

Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

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