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Wake Me When It’s Over

Wake Me When It’s Over

Have you encountered people in important jobs (immigration, security, motor vehicles, medical personnel in hospitals) who are stunningly rude? Apart from the occasional “bad day” or a family problem, it’s usually because they are bored. (This is the same phenomenon as bright kids who do poorly in school.) Boredom is actually quite stressful, especially when “trapped” in a full time job (or school).

It also creates errors—missed weapons in luggage, wrong forms completed, dangerous indications missed (students thought to be “poor learners”). It’s incumbent on the organization and/or institution to create rewarding and well supervised conditions. Otherwise, you create unhappy customers and unsafe conditions.

Written by

Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

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