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We Might Not Make This Turn

We Might Not Make This Turn

Do you know what a “tiller man” is? It’s a firefighter who drives the rear end of an aerial ladder (the old “hook and ladder” truck) to accommodate turning corners. The tiller is driven in the opposite direction of the fire engine cab. They’re still around—right here in Newport, for example—because these huge ladder trucks would otherwise not be able to make the turns into small streets.

Sometimes I feel consultants act the same way. They’re desperately trying to steer the rear end of the vehicle in an attempt to stay aligned with the client, rather than teaching the client how to improve his or her driving. 

Written by

Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

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