Yes, But We Want More
I'm looking around my garage. Among the features on the various cars are: • Vibrating steering wheel when you cross a highway line without signaling first. • Self-correction and braking when you drive onto the shoulder without signaling. • Self-contained wifi. • Self-closing doors. •
You Can’t Fix Stupid
A woman writes to tell me she loves my free weekly and monthly newsletters, but she doesn't like my occasional promotional mailings, so she has to unsubscribe. In other words, she feels it's appropriate for me to provide free, high
Ouch!
Kim Wilkerson brings to my attention some guy in South Africa who is sponsoring an evening of fire walking and cocktails! I can't imagine any potential problems there, can you? I recall not long ago so many injuries at a fire
Making Time
If you can't respond to an email within 24 hours or a phone call within four hours, there's something profoundly wrong. You may think I'm talking about your response time, but I'm really referring to your philosophy about your business. This
Episode 5: Myths
A memorial service to the many friends you lost when they went swimming 55 minutes after having lunch. Transcript: Hey, I'm Alan Weiss. This is about myths. Remember, we used to have monsters under the bed? I never found one; I even
The Prime Question
The title of this blog is "Contrarian Consulting." Let me offer you the prime contrarian idea in this profession, which really shouldn't be contrarian at all: First ask, "What is in the client's self-interest?" The answer to that question should readily
Lights, Camera, Little Action
My wife and I watched four movies over the past couple of days: Moonlight: This won the Oscar for best picture, and I wouldn't even recommend watching it on a 16-hour plane ride unless you needed help sleeping. It's unbearably slow,
Alan Weiss’s Monday Morning Memo® – 04/17/17
Buddy Beagle passed away peacefully at home a few weeks ago after a full and rewarding life. We did what I advise all dog owners to do—we obtained a puppy to continue the spirit and keep Bentley company since dogs
If It Hurts When You Do That, Stop Doing It
Small businesses usually don't fail because of poor products or services (in fact, the owners usually work themselves to exhaustion). They fail because of stupidity. My air conditioning guy, with whom I've spent thousands and to whom I've sent referrals, never