Alan Weiss’s Monday Morning Memo® – 07/22/2019
I need some minor oral surgery. My dentist sent me to a periodontist who performed a difficult extraction and who would then replace it with an implant after the site was “restored” (sounds like archeology, right?). We’re ready for the implant, which is relatively expensive and not covered by my insurance (no big deal and less hassle for the doctor) but I find her office staff so infernally rude that I’ve had it. When I tried to give feedback to the receptionist about her behavior, both she and the office manager went ballistic.
I guess I touched a nerve!
So now I’m with another doctor, a great guy with a wonderful staff, who has a more sophisticated implant procedure and loves to talk about exotic cars and trains. He’s more expensive. I don’t care.
The schools still don’t teach doctors, lawyers, accountants, and other professionals how to run a business, how to treat clients and patients, how to hire and manage the right kind of people. I don’t demand special treatment but I do demand professional treatment.
And so should you.
Though the doctors treated him, let his blood, and gave him medications to drink, he nevertheless recovered. — Leo Tolstoy, War and Peace
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