Giving Up on the Professional Level
Tom Brady and the Patriots came back from being 25 points down at the half in the Super Bowl. They went on to win in overtime. Every player on the field said later that they were confident they could come
Alan Weiss’s Monday Morning Memo® – 5/15/2023
I was introduced to my wife’s friend’s husband at dinner one night. Despite my attempts to avoid it, he wanted to know what I did and when I briefly explained, he asked if I could give him some advice. I
A Minute with Alan™ — Choices
May 15th, 2023 These places have too many options. https://www.youtube.com/watch?v=WrtdP4uOMZY
Self-Interests
Whenever you find yourself uncertain about what action to take with a client, simply ask, "What's in the best interest of the client?" You can't go wrong with that. It's not in the best interests of the client to hide
Chip Bell’s Forbes Article on AI and the Customer Experience
AI and the customer experience from my learned buddy, Chip Bell, as it appears in Forbes: https://www.forbes.com/sites/chipbell/2023/05/11/can-ai-deliver-a-customer-experience-like-a-grandmother-would/?sh=5707ae43b3c4
The Secret of High Fees Is No Secret
I don't mind paying top dollar for top quality. And neither do 90% of the clients and prospects I've encountered. But that means you must demonstrate top quality from the very first contact, and consistently: • Return calls within a couple of hours
“Value Shock”
I'm so tired of people telling me that their prospect rejected their proposal because of "sticker shock." All that means is that you didn't provide enough demonstrable, dramatic value—and consequent ROI—to impress your prospects. Hence, they solely looked at cost
A Minute with Alan™ — Seventh Gear
May 12th, 2023 You don’t have to use a friend’s generosity every time, but it’s good to know that they’re there when you need them. https://www.youtube.com/watch?v=o42fG8nA_SM
Powerless
Why don't people allow others to merge into traffic, alternating between two lanes? Why do they force themselves forward and aggressively prevent someone else from merging (or refuse to stop and allow someone to take a left in front of