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Author: Alan Weiss

When a client's objectives are completely "internal" ask the question "Why?" to find out the business improvement ("external"). Example: The client says, "We want to improve communication among our teams." Well, you can improve communication among teams until the cows come

If people are overwhelmingly supportive and positive about something you're doing or providing, ignore the oddball, one-off feedback. This is the person who may just not be able to grok what you're intending, or who is trying to gain visibility