What the Hell Is Wrong with Jet Blue? (Dumb Ass Stupid Management)
I normally fly only first class, but Jet Blue has the only nonstop service from Boston to places like West Palm and San Juan. I don't like changing planes in the winter, and people convinced me that Jet Blue was
Alan Weiss’s Monday Morning Memo® – 1/25/16
There is a coffee shop in our resort hotel in San Juan where two people work at the counter. Ordering a coffee and pastry requires about five minutes for preparation and payment. It's slower than a Dunkin' Donuts drive-through, but
Outside In
I heard someone say recently he'd be "brief" and then make a paralyzingly long speech. I notice that the "delete" and "send" buttons are often adjacent on email software programs, meaning it's easy to inadvertently delete something you had intended
Are You the Concierge or the Traffic Cop?
If you call the hotel concierge and he or she doesn't help you (e.g., with boarding passes) but instead directs you somewhere (e.g., to the business center), then they are not concierges but simply traffic directors. Incidentally, just as "between you
Just the Facts, Ma’am
That's what Jack Webb used to say on the famous police drama "Dragnet" as sergeant Joe Friday, who was just interested in the evidence, not opinion. The internet today provides access with great facility to billions of sources of information, opinion,
Will and Won’t Power
If you want to accomplish something (write a book, organize a follow-up system, create new IP) and you don't really know how, acquire the skills. If you have the skills but still can't get started, you need to change your
Towels and Class
I'm at a luxury hotel in Puerto Rico where the staff is quite pleasant and the setting lovely. The food is good, the rooms well appointed. Yet at the pool and beach, they treat you like a towel thief. You need
Are You Believing Your Own Lies?
Be careful about lying to yourself, because at some point you begin to believe it. If you keep saying you caught the winning pass in the championship game, while you were only on the bench, you will eventually think it's true.