Alan Weiss’s Monday Morning Memo® – 9/04/2023
We’re sailing on the Silversea Muse out of Seward to Juneau, Skagway, Sitka and on to Vancouver. There are 600 passengers and 400 crew. The ship displaces (weighs) about 40,000 tons. That’s about as much as the Battleship New Jersey,
Landing on Ice
We landed on two glaciers at Juneau, Alaska, in the rain, in a chopper, piloted by a 25-year-old who has been flying for seven years. We landed on ice patches and learned that a glacier is not at all what
As Cold As the Glacier
There's an expert on glaciers on the cruise we're on who is extremely knowledgeable, but his delivery is soporific. He's been doing these lectures for almost 40 years, and he's clearly never sought (or accepted) feedback on his delivery. He
A Minute with Alan® — The Vet
September 1st, 2023 It’s not about a job or career. It’s about a calling. https://www.youtube.com/watch?v=LdZgBkCNYcA
A Minute with Alan® — The Light
August 31st, 2023 Take your time. https://www.youtube.com/watch?v=fER5mgqKUrM
Hearing Voices
We walked to.a restaurant in Anchorage last night, using the "maps" app to guide us. This voice in my pocket continued to give us directions as my wife and I chatted along the way. This must be what it's like
A Note to Customer-Facing People
There's a difference between legitimately not knowing the answer to a customer or client's question, and simply demonstrating that you don't care. (We used to call this TNMJ: That's not my job.) In escalating order: I don't know. I'm sorry, I don't know. I'm
A Minute with Alan® — Snideness
August 30th, 2023 Rudeness is a choice. https://www.youtube.com/watch?v=wIDXl0oPnQw