Alan Weiss’s Monday Morning Memo® – 10/10/2022
Have you noticed that, beyond slow service, and lack of responsiveness, and excessive mistakes, we’re surrounded by increasing incompetence? I’m talking about an Amex rep who reversed my reservations and started my trip in Kauai—my destination—instead of Boston, my departure airport.
Who’s Calling? Do I Know You?
Absence does not make the heart grow fonder, it makes people forget. Stay in touch with your clients on an ongoing basis.
A Minute with Alan™ — UPS and Bentley
October 7th, 2022 The UPS guy has the courage. https://youtu.be/753Qek1IM2M
A Minute with Alan™ — Ageism
October 6th, 2022 Just because you forget something doesn't mean you are senile. https://youtu.be/quaFrWGUzGA
A Minute with Alan™ — Speaker Phones
October 5th, 2022 I called over the manager and said, “go over and tell those two guys to shut that down.” He said, “Thank you, I'm not allowed to do it unless someone complains.” I replied, “Well, I'm complaining.” https://youtu.be/mMbMO7QW0gQ
The Global Community
I was in Berlin with a long-time German client who speaks perfect English. At dinner, I asked him to tell the waiter I'd have the filet. He said to the waiter, in English, "He'll have the filet." "I could have done that," I
Alan Weiss’s Word of the Week™ — 10/05/2022
Condonation: The acceptance of morally wrong behavior. "The condonation of cheating at the military academy was unprecedented."
If It’s LA, They’re Really Screenwriters
When I'm sitting with friends I never ask them to bring me a meal. Why do servers in restaurants insist on trying to be my friend?