Alan Weiss’s Word of the Week™ – 7/11/18
Today's word: annus mirabilis.
Vehicle Settings
As everything becomes more entwined with technology, it seems to me that there is a less and less "intuitive" aspect to it. Yet my cars' instruction manuals in hard copy are hundreds of pages thick, and not very helpful (filled
Guest Column: Why Every Consultant Should Look For Conflict
Why Every Consultant Should Look For Conflict by Christian Muntean Conflict is a common part of our clients’ lives. Some of our clients relate to conflict well and have frequent, constructive conversations on difficult issues. But many don’t. Like most people, they’ve spent their
Alan Weiss’s Monday Morning Memo® – 7/09/18
"Diversity" seems to be in every other sentence these days. I don't think we can merely intellectualize diversity, we have to live it, not as some special accommodation or event, but as a way of life. The word traditionally
Can You Move the Ball?
I played varsity basketball and ran varsity track in high school. Track practice was simple—I was a sprinter, so I would run a quarter mile for stamina and 30 yards for speed. Then the race itself was over in ten
Income Investment
We rent the same house at the Jersey Shore every year. Between the prior week's tenants leaving and our arrival, the owners (who live here in another house) check everything out to make sure the cleaning crew has been thorough,
It’s the Service Level, Stupid
I tried to place an $800 order yesterday on the website for TrainWorld in Brooklyn, where I've purchased trains in person before. The site hung up at the final pay option, repeatedly. I called and a bored woman told me to
I’m Almost Ashamed to Admit It, But…
When I pet my dogs and they violently shake when I’m done, as though they have a haircut from Frédéric Fekkai that I’ve messed up, I take offense. The next time someone tells me a golfing story without inquiring
The Benefit of the Doubt
No one is perfect, and every organization will make mistakes. The key is not to try to achieve perfection, but to achieve such an excellent and trusting client relationship that you're given the benefit of the doubt when there is