Guest Column: Better Than Nothing
Better Than Nothing By Linda Henman, Ph.D. During a recent trip to Germany, I noticed an outdoor latrine with the words “besser als nichts” written above the door. I laughed when the tour guide translated the words: better than nothing. As someone
Chip Bell’s Forbes Article on AI and the Customer Experience
AI and the customer experience from my learned buddy, Chip Bell, as it appears in Forbes: https://www.forbes.com/sites/chipbell/2023/05/11/can-ai-deliver-a-customer-experience-like-a-grandmother-would/?sh=5707ae43b3c4
Guest Column: How to ruin the happiest country in the world?
(Note: I was an exchange student in high school, winding up in Finland, where my counterpart would go on to be Finnish Ambassador to Australia and France. I haven't done so bad, either! JP, the author of this piece and
Guest Column: Business Analysis—Finding What Drives Your Business
Business Analysis: Finding What Drives Your Business by Manny Skevofilax Measuring and managing your cash flow is an important piece of your business analysis. Both struggling businesses and those experiencing explosive growth can feel overwhelmed while trying to balance essential and extraneous
Guest Column: A New Model of Talent Assessment
A New Model of Talent Assessment By Linda Henman, Ph.D. One of the most critical responsibilities of senior leaders involves assessing talent—something they’ve never been trained to do. Of all the leadership and managerial duties they’ll face, however, this is probably the
Million Dollar Influence
(This is an excerpt from the forthcoming book by Gene Moran and me, Million Dollar Influence. https://www.amazon.com/Million-Dollar-Influence-Alan-Weiss/dp/1032340592/ref=sr_1_1?crid=2P1X7NNEISWMF&keywords=million+dollar+influence&qid=1663603049&sprefix=million+dollar+influence%2Caps%2C68&sr=8-1) The Dynamics of the Deal The authority figure in a business deal can appear murky or even opaque when first approaching an opportunity. Chapter 2 illustrates
Guest Column: When Do You Need a Trusted Advisor?
When Do You Need a Trusted Advisor? Linda Henman, Ph.D. Senior leaders, even those who have had an executive coach, tell me they often need a trusted advisor—someone who goes beyond coaching and professional development to offer them an insurance policy. A
Guest Column: Three Words to Avoid and What to Say Instead
By Karen Laos There are many words we use by habit that take away from our credibility. Most of the time we don’t even realize we’re using them. Want to see if you do? More importantly, what to say instead? Here they are:
Guest Column: A New Kind of Problem
A New Kind of Problem by Amy Lee Segami Within a week, both Richard Branson and Jeff Bezos went to space and returned successfully. Do you know what kind of problems they have solved? Is it complicated or complex? Knowing what kind of
Guest Column: Average is fatal in the “never normal” era
Average is fatal in the “never normal” era In addition to the tragic human toll, the pandemic has killed off a lot of businesses. As a result, the average strength of those left standing is greater. There is also more