DASM First Place Award for 2017!
I'm please to announced the winner of the Dumb Ass Stupid Management Award for 2017. Despite the multiplicity of candidates, my criteria covering disregard of customers, arrogance, greed, and cluelessness have demonstrated that one company exceeds all others: Mont Blanc. I
Traffic
We've just returned from a 300-mile round trip drive to Tarrytown over two days. Not that long ago, I drove about the same distance in Italy in a car not nearly so powerful. In Italy, on two-lane roads, drivers stay on
Odds
If two people in a hundred complained to you about something the other 98 liked, I'd simply ignore them. If one person in a hundred is the only one to do six figures of business with you after something you've done,
RIO: Rhode Island Oddities
Rhode Island is more a state of the mind than a state of the union. It has snowed in these parts for at least 10,000 years. Yet every winter, a disproportionate amount of time is spent by the media on snow,
100%
I'm at an old-fashioned hardware store here named Salk's Ace Hardware. It has aisle upon aisle of tools, lightbulbs, screws, barbecue accessories, garden stuff, etc. And there are a dozen people in red shirts to help you. It's far more
Options
If you give someone a "take it or leave it" offer, your chances aren't any better than 50/50. Some people will reject it just on the basis of feeling trapped. If you give someone options, you increase your chances dramatically. "Our room
Episode 22: Agendas
An "agenda" is no longer a harmless work aid. Find out why. Transcript: Hi, welcome to The Uncomfortable Truth. Did you hear those insects? Those insects are people with agendas. This is The Uncomfortable Truth about agendas. People with agendas turn anything into their cause. You like Entenmann's coffee cake? By the way, Entenmann’s coffee cake is
Alan Weiss’s Monday Morning Memo® – 12/11/17
Depending on the source you consider, what I'll dangerously call the "Christmas Season" generates something like $650 billion in spending in the US economy. About three-quarters of that is in the purchase and exchange of gifts. One hundred percent increases
The Dog Star: Fabulous Fetching
(The Dog Star is a symbol of power, will, and steadfastness of purpose, and exemplifies the One who has succeeded in bridging the lower and higher consciousness. – Astrological Definition) Bentley tears across the yard and down the hill, looks up