Good Morning, Reverend Sharpton
Contessa Brewer, a newsreader for MSNBC, who by the way attended the Newhouse School of Journalism at Syracuse at the same time as my daughter, introduced the Reverend Jessie Jackson yesterday as the Reverend Al Sharpton. After the greeting,
Best Practices Workshop (or take it home)
Quite a few people are asking if they can get some materials from the Best Practices Workshop I'm conducting on November 18-19 because they can't make the date. So, i've decided to provide: course manual, with all PowerPoint slides; two
The Brown Bugs
Every year at this time, as the weather turns decidedly colder and the leaves begin to fall, we see the arrival of some kind of beetle, which my
Alan Weiss’s Monday Morning Memo® – 10/19/09
Alan Weiss’s Monday Morning Memo®’s mission is to help readers to thrive. October 19, 2009—Issue #5 This week’s focus point: The Alberta health ministry has come under attack for spending too much with consulting firm McKinsey that critics say could have saved
Dracula in Newport
Island Moving Company, under the artistic direction of Miki Ohlsen, staged "Dracula" over this weekend at Belcourt Castle in Newport, and it was wonderful and outrageous art. (Disclaimer: We're contributors to the company.) Belcourt Castle is part Gothic, part Rococo, part
No One Would Remove Koufax Up 1-0
The manager of the Philadelphia Phillies, Charlie Manuel, removed star pitcher Pedro Martinez in the National League playoff game with the Dodgers last night after the seventh inning. Martinez had thrown a two-hit shutout over that period, and was leading
Cold Comfort
My wife and I had to pick up our truck, which had been "naked" without radar and laser detection, so we decided to go hunt out a mini-fridge so long as we had the cargo capability with us. The fridge
The Wrong Line
I'm waiting in line at the bank. There's only one person in line ahead of me, and four tellers. However. One teller is occupied by a man who is a small business owner doing a transaction, and claiming he did not get
Cosmic Wonders (Or-I Have Too Much Time On My Hands)
Listen to this podcast and Alan discusses customer service and much more. [podcast]http://www.contrarianconsulting.com/wp-content/podcasts/Cosmic%20Wonders.mp3[/podcast] and now also on iTunes Click Here for entire podcast series table of contents
Time Flies or Does It
Lisa Nirell and I in June 2007 in Portland, and October 2009 in Rancho Santa Fe. Over two years apart, both getting younger! That’s what happens when you join my Mentor Program! (Well, at least she looks younger!)