The Small Minds of Small Business
I have three different contractors right now who are not returning calls. They've scheduled their work about four to six weeks out because they're so busy, which is fine. Their work is hard: landscaping, construction, surveying. I appreciate that. But taking
Virtual or Virtuous?
I just noticed someone on LinkedIn who has a little logo claiming "virtual certified." Does that mean he was certified in non-reality? Or is this come kind of bizarre attempt to prove that you need to be anointed somehow to
Who Was That Masked Man
Remember when someone entering a store with a mask would have caused alarm, and now someone entering without one causes alarm? My bank used to have a sign, "No sunglasses or hats" so that you were captured clearly on their cameras.
The Sun Is Shining on Most Days, Even Though the News Says It Can’t Last
I used to faithfully listen to the radio news every morning, a network anchor in the evening at 6 and 11, and spend two hours with the Sunday New York Times. This is a year's anniversary of no radio or TV
You’re Losing Money. “We’ll make it up on volume.”
The vaccine rollout is effective despite itself. Infection rates are dropping, people are gaining confidence. Businesses are taking heart. Imagine if the process were run better by the government and by the pharmacies (Walgreens, CVS)? How do you build web sites that
Restaurant Rhetoric
Some lighter fare for today: Have you noticed the idiotic phrases entering the restaurant business over the past couple of years? It’s as if they’ve all been exposed to bad fish. “Are you still enjoying your meal?” staring at an empty plate.
Cognitive Dissonance
Cognitive dissonance is usually meant to describe an individual holding two conflicting beliefs at the same time, often manifest in behaviors inconsistent with statements. For example, a leader who states "customers are our most important asset" but refuses to talk
I’m Been Sitting on the Railroad
How does a long-distance/overnight train account for the change to and from Daylight Savings Time? Well: "Amtrak operates according to prevailing local time, either standard time or daylight saving time. At the spring time change (second Sunday in March), Amtrak trains
Only You Can Be You, Not Me, Unless There’s an “I” in “Team”
Just when did Linkedin become the universal repository of mindless platitudes, many of which directly contradict each other, posted by people with 42 initials after their names (some of them, embarrassingly, well known), and make "Why did the chicken cross
The State of “Journalism”
Here's a verbatim quote from the Boston Globe reporting on the vice presidential debate last night: "Pence won, but it doesn't matter." The sound you hear is Edward R. Murrow rolling in his grave.