Virtual or Virtuous?
I just noticed someone on LinkedIn who has a little logo claiming "virtual certified." Does that mean he was certified in non-reality? Or is this come kind of bizarre attempt to prove that you need to be anointed somehow to
Clearing the Decks
Triage your clients: 1 Top clients: highest future potential, spending much more than average now, provide referrals unsolicited, positive comments on line. 2 Average clients: some future potential, average spending, referrals sometimes if asked, no comments on line. 3 Poor clients: little future
One, Two, Three
When a couple of people couldn't find how to subscribe to something, I told them how to do it. When a third told me this, I asked my tech people to change the format for subscribing. When ten people did
Sorry, I Can’t Take Your Money, I’m Too Busy
I've noticed quite a few contractors—landscape, masonry, windows, heating and air, etc.—who have had a great year as people attend to their environment, since they're spending so much time in it. Yet instead of hiring help, or changing schedules, these
Remember Me? The Customer?
I invite a contractor to come over and consider some work I need done on my property. You can tell in an instant that I can be a long-term and high-referral customer. He sends me a reasonable proposal three days
Money vs. Budgets
Don't confuse "budget" with "money." A "budget" is an estimate of income and outgo with allocations made accordingly. No one in my experience in corporate America budgets for some stranger to come along and ask for $250,000 to assist on
Breakthrough in Professional Services
Newest professional services breakthrough: Article: https://cutt.ly/tgs-slow-accounting Video: https://cutt.ly/tgs-slow-accounting-video
Honestly….
How honest are you with your clients during projects about employee feedback, weaknesses in their direct reports, vagueness about strategy, poorly run meetings, and so forth? If you can't do that, forget about migrating toward a career as a trusted
I Can’t Handle Defeat, I Can’t Handle Success
After all the uncertainty and struggle, now I'm hearing people complain, "I have too much business, I'm overwhelmed!" If you couldn't see the writing on the wall and you don't listen to experts, you pay the price. The business boom
Fire, Aim, Ready
I stopped in my hobby store here today to give the owner some business and to stock up. My total would have come to a couple of hundred dollars. But Charlie was morose. I asked what was wrong. "You were right," he said,