Trends vs. Predictions
A trend is a general direction in which change and evolution is taking place. "The statistics show a strong upward trend in sports betting online." A prediction is a forecast (or guess) about the future. "The financial analyst for local television predicts a
Talent, Too, Has A Shelf-Life
The half-life of the most common uranium isotope is 4.5 billion years. (That is not a typo, look it up.) The half-life of certain talents is about 4.5 years and descending. Don't merely replace bodies when people leave—voluntarily or involuntarily—think about your
Incentives
I'm seeing new people being trained is many industries and professions, and many of then perform better than the people they replaced. There's an energy and eagerness to learn. Apprise your clients that replacing people is an opportunity if they orient
The TKO
I've been comparing notes with people who conduct live and remote sessions. There's an across-the-board decline in attendance in the US. (I just drew 60 people to a live event in Brisbane.) There's a lot of speculation about the causes,
Pay A Buck, Step Into the Tent, See the Wonders of the World
I find people investing in "lead systems" and "office support" in terms of "research" and providing "consulting models." The only people profiting from this are the ones running these offers. This isn't a cold call or direct mail business, it's a
Really? A Phone Call Instead of A Meeting?
Do you notice we're all talking about "remote" business as if it's something new, engendered by pandemic restrictions? I've been coaching, advising, and hosting my Forums for decades, all remotely. When there were "teleconferences" they were remote! It's like someone
De-escalation
My experience is that when I have to escalate an issue with people in authority I'm successful 90% of the time. (The other 10% usually involves government.) So the front line manager waffles or can't decide or is afraid, and
The March of Time
Over the past two days I've conducted an interview for my podcast series, done an interview for someone else's podcast, delivered two workshops, completed four coaching sessions globally, and communicated with dozens of clients and prospects, while dealing with properties
Oops
We all make mistakes with clients sooner or later. I've found this sequence to help: • Immediately apologize and show true remorse. If it wasn't you, but an employee or subcontractor, it doesn't matter, the buck stops with you. After acknowledgment and
Avoiding the Parasites
One of my granddaughters went onto our lawn overlooking the Atlantic here in Nantucket last night, and threw pieces of chicken that were left over from dinner onto the grass. Within seconds, two huge herring gulls landed. The second constantly