Refer to This
The next time a prospect asks for references: • "Every person I give you will rave about me. What is that going to prove?" • You probably don't have a trusting relationship if the buyer needs to seek validation elsewhere. • "Sure, but
The Best Customers
We have patronized a restaurant in town here since it opened (as well as two of its sister restaurants in New York and one in Palm Beach). The maître d' told us once we were perfect customers: We dined early,
Power
As I see it, the main sources of power in business and society: Hierarchy/bureaucracy: What you can control. Leverage: Who you know. Money: What you can buy. Expertise/talent: What you can do. Bullying: Who you can intimidate. Charisma: Whom you can attract. Reward/punishment: Who you can help
I’m Not from the IRS and I AM Here to Help You
It's stunning how many people go into consulting who don't feel comfortable approaching people to offer help. Why else are you here? If you just want to prance on a stage, or direct projects in an organization, or conduct interviews,
Wait A Minute, People Pay Me, I Don’t Pay You!!
I'm happy to provide interviews for both broadcast and print sources. About 99% of them are run by honest, well-intentioned organizations, some of whom have vast networks that help me, and some of whom I'm helping by building their networks.
Confirming
Since I began my Crisis Coaching programs, I've also begun confirming all my calls for the following day, either the prior afternoon or early in the morning. I simply send a BCC email to maintain privacy to those scheduled, asking
Non-Mediation
I've been called upon, as I'm sure many of you have, to mediate disagreements within client organizations. Sometimes people holding reasonable and logical opposing views can't sort things out themselves because of the passions involved, and often the organization's leadership
Where Did You Hear That?
If you read something in the public domain, e.g., a newspaper or magazine, hard copy or electronic, you may use the facts therein. For example, you may use an article on Airbus's retiring its huge A380 to make a point
One Step At A Time
Focus your buyer. If there is "overwhelm" or chaos, or simply too many priorities, just suggest: "Here's what I think we should do first. Then we'll see about the rest."
TDTC
Total Days to Cash (TDTC) is the amount of time that elapses between your being paid and the signed proposal or agreement. If it's "net, 30 days," your TDTC is 30. But if the client takes an additional 30, then