The Benefit of the Doubt
No one is perfect, and every organization will make mistakes. The key is not to try to achieve perfection, but to achieve such an excellent and trusting client relationship that you're given the benefit of the doubt when there is
Get Paid
Your customers' problems are not your problems. Too many consultants who work with small businesses allow their buyers to delay payments because of poor cash flow or other issues they've brought on themselves. Once you do that, you're at the
A New Idea to Generate New Ideas
Someone was talking about a client's "global IT leader" yesterday. I immediately began to wonder why clients don't have "global IP (intellectual property) leaders." Why don't organizations create more accountability for creating new ideas, innovation, and original approaches to delight
Entrance
When you walk into a buyer's office, who are you? Are you a business expert who is evaluating whether or not this prospect makes sense to work with, or are you a scared sales person trying to avoid losing business
To Tell the Truth
Ask yourself this tough question, you don't have to share your candid response with anyone: When you sit down with prospective buyers, how do you think they see you? As a vender? As a salesperson? As a commodity? As someone who should be talking
How to Make Two Million Bucks
If you see one true buyer a week (50 annually), and convert half of them (25) to clients, and your average project fee is $50,000, that's an annual income of $1.25 million. And if you are successful doing that the
The Mighty Fall
GE was just removed from the Dow Industrial Index, one of the original members. That's how quickly weak leadership and poor strategy can ruin even the largest business. This used to be the stomping ground of Jack Welch. The executives
Response Time
When you get back to someone rapidly, you start in a very positive manner. If I'm unhappy with a product or service and complain, a fast response encourages me to believe they are concerned and want to make me happy.
Please, Please Like Me
If you are concerned about: • Someone unsubscribing from one of your lists. • A critique of your position in social media. • Rejection by a buyer. • Low "click through" rates. • A poor review on Amazon.com. • Low Klout scores • Low amounts of friends,
Up on the Roof
I usually stay in the high floors or penthouses of hotels. One of the bizarre aspects I love about this is looking down on rooftops. You see things not intended to be seen by the general public, It's sort of