Why Can’t I See Better in All This Rain?
Yesterday, I was driving home from the big auto show in Newport, which is about 30 minutes normally, but the rain was pelting down. There are two large bridges en route, the Jamestown and Newport Bridges, and the tops of
The Time Is Now
I've never found that a corporate or individual decision on the acquisition of professional services is at all enhanced or improved by taking as much time as possible to make it. On the contrary, problems persist, innovation is delayed, and
As Cold As the Glacier
There's an expert on glaciers on the cruise we're on who is extremely knowledgeable, but his delivery is soporific. He's been doing these lectures for almost 40 years, and he's clearly never sought (or accepted) feedback on his delivery. He
A Note to Customer-Facing People
There's a difference between legitimately not knowing the answer to a customer or client's question, and simply demonstrating that you don't care. (We used to call this TNMJ: That's not my job.) In escalating order: I don't know. I'm sorry, I don't know. I'm
Saving That Minute
The green light can't last much longer, so cars speed up to go through it. Then it hits amber, and more cars really accelerate to make the turn. Finally, it's red, but another couple go through on the assumption that,
You Need Me More than You Think!
When people say, "I can't afford your help," I reply, "You're a person of X age, who holds down a job for Y years, has a college education, supports a family, and at this stage of your life and career
Under the Weather
I've done exhaustive research, and I'm afraid your unwillingness to call for referrals, your procrastination about beginning your book, and your inability to charge higher fees are not caused by climate change. Sorry.
False Credentials
I received an email last month notifying me that I’ve been nominated for Prime View Magazine’s “Ten Most Innovative Leaders to Follow in 2023!” Quite an honor right? Not so much. Of course, there is a “nominal cost” of $1,000 for “participation.”
How Ya Doin’?
Mea Culpa: I had had it with some rude store cashiers, especially in the pharmacy. So one day I approached with my purchases and asked how they were, made a small joke. They immediately responded with at least a half-smile. The
“When I’m 64” (The Beatles)
Have you noticed that entrepreneurs in professional services (law, accounting, consulting, design, coaching, business owners in general, etc.) tend to "work" later in their lives than people in organizational life? That's not because the former need the money, it's because