DASM: Lessons is Poor Client Service
Dumb Ass Stupid Management
Both AT&T and Cox Cable separately send me notices that I have a bill coming due every month. They act as if I’m a deadbeat who continually misses payment, though I’ve never missed a payment in my entire relationship with them. I find this kind of “assumption of error” annoying. They treat all their customers with one blanket policy: “We’re afraid you won’t pay us on time (especially in this period of crisis) so we’re reminding you that we know where you live and you’d better pay up.”
These guys even give bureaucracy a bad name.