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Dumb Ass Stupid Management: “Brown University Health” Is A Misnomer

Dumb Ass Stupid Management: “Brown University Health” Is A Misnomer

A routine phone call follow-up with a physician was cancelled 48 hours ahead of time and I was told to drive for an hour to their office. I asked why, and finally learned that, with the government shutdown, Brown Health couldn't charge me for a telehealth call, but they could charge me in person. I told them to forget about it. Both their intent and their implementation is representative of health monoliths today.

“First do no harm” has become “move any harm from us to them.”

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Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

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