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Episode 56: European Stuff That Makes Sense

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Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

Comments: 8

  • Stephen

    April 25, 2011

    Agree with your points, Alan. New York yellow cabs are a lot cheaper than London black cabs so you get what you pay for.

    I actually think the UK has more in common culturally with the US than Mainland Europe, especially from a London/New York perspective. I know I’d rather make the seven hour flight across the Atlantic as opposed to the one and a half hour train journey under the English Channel to Paris.

  • Simon

    April 26, 2011

    Alan, they also make great vehicles!

  • Jim

    April 28, 2011

    Spot on Alan.
    When I first saw the post I thought, here we go, London this and London that.
    Great to hear a level headed appraisal.
    I don’t understand why the level of service is so poor in London. Some of us in London make an effort but some people look at us strange for doing so.

  • Alan Weiss

    April 28, 2011

    Service is also lousy in Australia and Canada, compared to the US. I think it’s the old Empire and dole combined, plus the automatic gratuities built in. There is a resentment against those who seem to be doing better, whereas in the US this is an admirable trait.

  • Mike Drayton

    April 28, 2011

    Alan, in the UK and France waiters see themselves as a members of the oppressed proletariate whereas in America they see themselves as financially embarrassed millionaires.

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