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Little Things Mean A Lot

Little Things Mean A Lot

The woman at the hotel desk printed up our boarding passes and sent a hand-written note with them, “Have a great flight!” It doesn’t take much to make a great impression.

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Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

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