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No Room at the Inn?

No Room at the Inn?

I called four hotels yesterday to investigate holding a meeting in Miami which would also require guest rooms. The phone waits were long or sometimes there was no answer, just a ringing phone. Wouldn’t the sales department be the last place you’d try to economize, and the first place you’d train carefully?

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Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

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