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UPS: DASM

UPS: DASM

UPS, it seems, now won’t make a second delivery if a signature is required and no one is home. They leave the package at an “access point” such as the local CVS. At CVS there is a hand-written note reserving some random shelves for UPS pickups. Not exactly a secure, air-tight system. And though UPS says the item is there, it’s often not. The driver reports that it’s there, but it hasn’t been delivered.

We’re going to continue to see a decline in traditional services wherever many organizations think they can save a few bucks.

Dumb-ass, stupid management.

Written by

Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

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