Who’s on First?
Don’t fall victim to office gossip and myths. No employee will ever tell you that the problem is her fault or the lack of communications is caused by his indifference. It’s always someone else, often the boss. We’re better off observing, and looking for empirical evidence and behavior.
Don’t fall victim to the adage: “A consultant is someone who arrives to study a problem and remains to become part of it.” Never take “sides.” (And it’s seldom the boss’s fault. He or she was smart enough to bring you in, right?)